Service

Resume
Identification
Service
Definition (1)
Source
CHESSS : CEN's Horizontal European Services Standardization Strategy
Description
"Predetermined action(s) undertaken to assist or bring pleasure to one or more people to meet specified needs in accordance with their expectations".
Note: Such actions may be undertaken on a commercial, charitable or not-for-profit basis.
Definition (2)
Source
ISO Guide 76: Development of service standards - Recommendations for addressing consumer issues
Description
"Result of at least one activity, necessarily performed at the interface between the supplier and customer, that is generally intangible.
NOTE 1: Examples of possible services are given in Annex A.
NOTE 2: In ISO 9000, "product" is defined as the "result of a process" that encopasses four generic product categories [services (e.g. transport), software (e.g. computer program, dictionary), hardware (e.g. engine mechanical part) and processed materials (e.g. lubricant)] and that indicates that the product category used is based on the dominant element. A service can therefore include the delivery of software, hardware and processed materials. For the purposes of this Guide, a separate definition of "service" is given here.
ISO Guide 76
Customer
Questions
Can I see clearly what the service will give me?
Am I able to trial the service?
Do I have a choice of different types or levels of service and, if so, is this made clear?
Are emergency services available if needed?

Resume
Identification	Service
Definition (1)
Source	CHESSS : CEN's Horizontal European Services Standardization Strategy
Description	"Predetermined action(s) undertaken to assist or bring pleasure to one or more people to meet specified needs in accordance with their expectations". Note: Such actions may be undertaken on a commercial, charitable or not-for-profit basis.
Definition (2)
Source	ISO Guide 76: Development of service standards - Recommendations for addressing consumer issues
Description	"Result of at least one activity, necessarily performed at the interface between the supplier and customer, that is generally intangible. NOTE 1: Examples of possible services are given in Annex A. NOTE 2: In ISO 9000, "product" is defined as the "result of a process" that encopasses four generic product categories [services (e.g. transport), software (e.g. computer program, dictionary), hardware (e.g. engine mechanical part) and processed materials (e.g. lubricant)] and that indicates that the product category used is based on the dominant element. A service can therefore include the delivery of software, hardware and processed materials. For the purposes of this Guide, a separate definition of "service" is given here.
ISO Guide 76 Customer Questions	Can I see clearly what the service will give me? Am I able to trial the service? Do I have a choice of different types or levels of service and, if so, is this made clear? Are emergency services available if needed?