GLOSSARY A-B-C-D-E-F-G-H-I-J-K-L-M-N-O-P-Q-R-S-T-U-V-W-X-Y-Z
| Title | CHESSS - Contents proposed for the Guidance Document for the Preparation of Service Standards |
| Description | Table of Contents proposed for the development of a Guidance Document to be used in the Preparation of Service Standards |
| 1 SCOPE | |
| 2 TERMS AND DEFINITIONS | |
| 3 PREVIOUS CONSIDERATIONS ON SERVICES | |
| 4 METHODOLOGY TO IDENTIFYNG REQUIREMENTS TO BE INCLUDED IN THE STANDARD |
4.1 GENERAL 4.2 SERVICE LIFECYCLE 4.3 CHECK LIST |
| 5 STRUCTURE OF THE SERVICE STANDARDS |
5.1 GENERAL 5.2 SERVICE IS DESCRIBED FOLLOWING DELIVERY SEQUENCE 5.3 SERVICE REQUIREMENTS ARE CHOSE FROM CUSTOMER‘S CRITERIA POINT OF VIEW 5.4 SERVICE IS DESCRIBED ATTENDING TO THE INTERNAL ORGANIZATIONS 5.5 OPEN MODEL 5.6 OTHER MODELS, DIFFERENT FROM THE ABOVE MENTIONS 5.7 MIXED |
| 6 METHODS FOR THE ASSESSMENT OF THE SERVICES PROVIDED |
6.1 GENERAL 6.2 MEASURING QUALITY IN SERVICE PROVISION 6.3 MEASURING CUSTOMER SATISFACTION |
| 7 INTERFACE WITH MANAGEMENT SYSTEMS |
7.1 MANAGEMENT SYSTEMS 7.2 SERVICE STANDARDS AND MANAGEMENT SYSTEMS 7.3 RECOMMENDATIONS FOR THE INCLUSION OF MANAGEMENT REQUIREMENTS IN SERVICE STANDARDS |
| 8 INTERFACE OF SERVICE STANDARDS WITH LEGAL REQUIREMENTS |
8.1 GENERAL CONSIDERATIONS 8.2 INCLUDING LEGAL REQUIREMENTS IN SERVICE STANDARDS 8.3 INCLUDING REFERENCES TO TECHNICAL REGULTATIONS IN SERVICE STANDARDS 8.4 INCLUDING REQUIREMENTS IN STANDARDS THAT FACILITATE COMPLIANCE WITH LEGISLATION IN FORCE 8.5 USE OF AND REFERENCE TO SERVICE STANDARDS IN REGULATIONS |
See also: