GLOSSARY A-B-C-D-E-F-G-H-I-J-K-L-M-N-O-P-Q-R-S-T-U-V-W-X-Y-Z

Service Standard

Identification
Name	Service Standard
Definition (1)
Source	CHESSS : CEN's Horizontal European Services Standardization Strategy
Description	"A standard that establishes requirements or recommendations to be met by the service provider or the service itself against which they can be assessed".
Definition (2)
Source	CEN and ISO Guide 2: Standardization and related activities - General vocabulary (2004)
Description	"A standard that specifies requirements to be fulfilled by a service, to establish its fitness for purpose". NOTE: Service standards may be prepared in fields such as laundering, hotel-keeping, transport, car-servicing, telecommunications, insurance, banking, trading.

See also:

• Basic Standard
• Terminology Standard
• Testing Standard
• Product Standard
• Process Standard
• Service Standard
• Interface Standard
• Harmonized Standard
• Mandatory Standard
• Single generic European service standard (see topics)
• Guidance document for the development of service standards (See Contents)

© 2015 DFKI. All rights reserved. Terms of use